Customereye

PC Specialist Ltd

Gaming & Esports • United Kingdompcspecialist.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+4.5 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#100of 259
Top 39% · Upper Half
#1 (best)#259 (worst)
#98Peer
#99Peer
#100This company
#101Peer
#102Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 246 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
16.2%
Product Quality
15.6%
Customer Support
14.9%
Loyalty
11.3%
Onboarding
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.2%
4
5.8%
3
1.5%
2
1.3%
1
2.2%

Based on 600 analyzed reviews.

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