PC Protect

Software & Web Services • United Statespcprotect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#95of 363

Top 26% · Upper Half

#1 (best)#363 (worst)

#93Peer

#94Peer

#95This company

#96Peer

#97Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 32% negative

64%

positive

Positive64%
Neutral4%
Negative32%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.2%

Pricing

13.6%

Customer Support

13.3%

Product Quality

12.4%

Loyalty

11.5%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 9.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

71.5%

4★

9.7%

3★

7.2%

2★

2.5%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 70.6% of reviews in the last three months were positive, compared with 85.0% in the three months before that.

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