Based on public reviews and response behavior.
293 reviews over 6 days (about 1486 per month). Busiest month: 79% of reviews — one month dominates this sample. Languages: en 43%, unknown 42%, de 3%.
Software & Web Services average: score 60.3, rating 4.04 stars, reply rate 35.6%, over 2,348 ranked companies · benchmark 1 Nov 2026
Score
64.4
Industry average 60.3
4.1 above average
Rating
4.15
Industry average 4.04
0.11 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering August 2026 — 230 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 34% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 293 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,348 ranked companies in Software & Web Services (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.214 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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