Patriot Software

Professional Services • United Statespatriotsoftware.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+5.1 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#292of 517

Top 56% · Mid Pack

#1 (best)#517 (worst)

#290Peer

#291Peer

#292This company

#293Peer

#294Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.0%

Onboarding

15.5%

Product Quality

11.4%

Loyalty

11.0%

Response Speed

11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 21.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.8%

4★

6.2%

3★

1.7%

2★

0.0%

1★

1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.8% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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