Based on public reviews and response behavior.
100 reviews over 80 days (about 38 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 94%, unknown 5%, no 1%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
65.9
Industry average 66.2
0.3 below average
Rating
4.38
Industry average 4.38
in line with average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering July 2026 — 51 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 60% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 66 mentions with a sentiment score of 84.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
