E-Z UP

Professional Services • United Statesezup.com

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

64/100

+6.3 vs. last month4.16 ★ average rating · 997 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#125of 517

Top 24% · Top Tier

#1 (best)#517 (worst)

#123Peer

#124Peer

#125This company

#126Peer

#127Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral3%
Negative31%

Sentiment Balance

Covering July 2024 — 44 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 16% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 986 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.1%

Delivery Shipping

16.8%

Customer Support

15.4%

Onboarding

11.9%

Response Speed

10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 30.6% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

68.1%

4★

9.1%

3★

5.7%

2★

4.4%

1★

12.6%

Based on 997 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

Unlock full insights