Patient Access

Healthcare & Medical • United Kingdompatientaccess.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

1.45 ★ average rating · 1,114 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#585of 615

Top 95% · Bottom Tier

#1 (best)#615 (worst)

#583Peer

#584Peer

#585This company

#586Peer

#587Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%

positive

Positive23%
Neutral2%
Negative75%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,099 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.4%

Loyalty

17.7%

Communication

15.0%

Delivery Shipping

11.8%

Onboarding

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 74.6% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

6.7%

4★

1.4%

3★

3.5%

2★

6.3%

1★

82.0%

Based on 1,114 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 15.0% in the three months before that.

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