Based on public reviews and response behavior.
600 reviews over 1,059 days (about 17 per month). Busiest month: 5% of reviews.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 24 Oct 2026
Score
21.5
Industry average 66.5
45.0 below average
Rating
1.39
Industry average 4.38
2.99 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 74% negative
Covering November 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.441 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.5 sits in the bottom quarter of about 3,000 ranked Healthcare & Medical companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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