Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
89% of reviews positive, 11% negative
Covering March 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 728 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2025.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 747 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 60.0% in the three months before that.
