Based on public reviews and response behavior.
600 reviews over 500 days (about 37 per month). Busiest month: 19% of reviews.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026
Score
46.3
Industry average 66.8
20.5 below average
Rating
4.53
Industry average 4.46
0.07 above average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 29% negative
Covering December 2024 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 13% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,785 ranked companies in Home & Living (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.115 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.3 sits in the bottom quarter of about 4,800 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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