Customereye

Pac-Van

Professional Services • United Statespacvan.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

61/100
−40.0 vs. last month4.73 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#145of 517
Top 28% · Upper Half
#1 (best)#517 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering July 2021 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 297 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.2%
Product Quality
20.7%
Delivery Shipping
12.7%
Loyalty
12.4%
Response Speed
9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • •Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.3%
4★
6.3%
3★
2.0%
2★
1.0%
1★
3.3%

Based on 300 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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