Customereye

ENTRE

Professional Services • United Statesentreinstitute.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
+22.2 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#170of 517
Top 33% · Upper Half
#1 (best)#517 (worst)
#168Peer
#169Peer
#170This company
#171Peer
#172Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.7%
Loyalty
15.7%
Product Quality
13.7%
Pricing
13.4%
Onboarding
7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • •Built from a negative-review share of 9.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
82.7%
4★
10.5%
3★
2.5%
2★
1.5%
1★
2.8%

Based on 600 analyzed reviews. Sentiment is slipping: 88.0% of reviews in the last three months were positive, compared with 94.5% in the three months before that.

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