Outspot

Professional Services • Belgiumoutspot.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−3.2 vs. last month3.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#472of 517

Top 91% · Bottom Tier

#1 (best)#517 (worst)

#470Peer

#471Peer

#472This company

#473Peer

#474Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral1%
Negative37%

Sentiment Balance

Covering November 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.1%

Product Quality

17.7%

Response Speed

11.2%

Pricing

11.1%

Loyalty

7.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 7.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

58.8%

4★

14.3%

3★

5.5%

2★

2.5%

1★

18.8%

Based on 600 analyzed reviews. Sentiment is improving: 90.1% of reviews in the last three months were positive, compared with 65.3% in the three months before that.

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