Customereye

Independent Water Networks

Professional Serviceswww.iwnl.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 509 days (about 6 per month). Busiest month: 11% of reviews. Languages: en 97%, unknown 2%, fr 1%.

Overall Score

42/100
+46.7 vs. last month2.94 ★ average rating · 100 reviews
42/100 from 100 reviews over 17 months, moderate confidence.

Professional Services average: score 58.9, rating 4.24 stars, reply rate 43.6%, over 868 ranked companies · benchmark 16 Sept 2026

Score42.4vs 58.916.5Rating2.94vs 4.241.30Reply ratevs 43.6%

Competitive Performance Rank

Among ranked Professional Services companies

#776of 868 ranked in Professional Services
Top 89% · Bottom Tier
#1 (best)#868 (worst)
#774Peer
#775Peer
#776This company
#777Peer
#778Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

50% of reviews positive, 47% negative

50%
positive
  • Positive50%
  • Neutral3%
  • Negative47%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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