Customereye

Ottena

Home & Livingottena.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 438 days (about 7 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

56/100
−1.7 vs. last month4.68 ★ average rating · 100 reviews
56/100 from 100 reviews over 11 months, moderate confidence.

Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026

Score

56.1

Industry average 66.7

10.6 below average

Rating

4.68

Industry average 4.46

0.22 above average

Reply rate

—

Industry average 46.5%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3387of 4428 ranked in Home & Living
Top 76% · Bottom Tierdown 128 from last month
#1 (best)#4428 (worst)
#3385Peer
#3386Peer
#3387This company
#3388Peer
#3389Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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