Onset Computer Corporation

Appliances & Home Electronics • United Statesonsetcomp.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+4.8 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#132of 189

Top 70% · Mid Pack

#1 (best)#189 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering August 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Delivery Shipping

17.4%

Product Quality

14.3%

Response Speed

11.0%

Loyalty

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 6.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.0%

4★

7.8%

3★

6.0%

2★

4.0%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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