Online Opticians UK

Healthcare & Medical • United Kingdomonlineopticiansuk.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−12.2 vs. last month3.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#577of 615

Top 94% · Bottom Tier

#1 (best)#615 (worst)

#575Peer

#576Peer

#577This company

#578Peer

#579Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral1%
Negative41%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.3%

Customer Support

12.8%

Loyalty

12.7%

Product Quality

12.2%

Pricing

12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

47.7%

4★

8.3%

3★

5.2%

2★

5.2%

1★

33.7%

Based on 600 analyzed reviews. Sentiment is improving: 70.3% of reviews in the last three months were positive, compared with 65.0% in the three months before that.

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