Ohmconnect

Energy & Utilities • USohmconnect.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

3.34 ★ average rating · 716 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#7of 36

Top 19% · Top Tier

#1 (best)#36 (worst)

#5Peer

#6Peer

#7This company

#8Peer

#9Peer

Overall Customer Sentiment

Category Leader

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral2%
Negative39%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 680 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Product Quality

13.2%

Loyalty

12.3%

Pricing

11.5%

Communication

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

42.6%

4★

11.5%

3★

10.3%

2★

9.1%

1★

26.5%

Based on 716 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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