Based on public reviews and response behavior.
316 reviews over 1,935 days (about 5 per month). Busiest month: 16% of reviews. Languages: en 92%, unknown 7%, ca 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
51.6
Industry average 66.1
14.5 below average
Rating
2.85
Industry average 4.23
1.38 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering November 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 316 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The current energy-reduction baseline calculation disproportionately punishes customers who already have low consumption, making it structurally impossible for them to earn meaningful rewards. Introduce a tiered baseline model that sets reduction targets relative to peer household profiles rather than absolute prior usage.
Establish live phone or chat support coverage for all active service markets, including New York, with defined SLA tiers: first response within 2 hours for device failures, 24 hours for billing inquiries. Create a dedicated device-pairing support team with remote diagnostic capability to replace the current practice of resending identical setup instructions via email.
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