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Healthcare & Medical • United Kingdomnowtest.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−35.0 vs. last month3.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#253of 615

Top 41% · Upper Half

#1 (best)#615 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering March 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

19.8%

Response Speed

15.0%

Delivery Shipping

14.0%

Customer Support

13.3%

Loyalty

8.4%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 14.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.0%

4★

11.7%

3★

4.5%

2★

2.7%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.9% of reviews in the last three months were positive, compared with 90.4% in the three months before that.

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