Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
56% of reviews positive, 41% negative
Covering December 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 27.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.
