Based on public reviews and response behavior.
600 reviews over 346 days (about 53 per month). Busiest month: 17% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
40.3
Industry average 66.9
26.6 below average
Rating
4.00
Industry average 4.46
0.46 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 43% negative
Covering December 2024 — 56 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 39% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 40.3 sits in the bottom quarter of about 5,100 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 97% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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