Based on public reviews and response behavior.
1,000 reviews over 166 days (about 183 per month). Busiest month: 20% of reviews. Languages: en 97%, unknown 2%, fr 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
69.0
Industry average 65.4
3.6 above average
Rating
4.71
Industry average 4.28
0.43 above average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering July 2026 — 140 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.
Based on 7 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,000 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 7% of reviews against an industry average of 41%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 590 mentions with a sentiment score of 88.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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