Sunbasket

Beauty & Wellness • United Statessunbasket.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

75/100

+12.3 vs. last month4.22 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#22of 351

Top 6% · Top Tier

#1 (best)#351 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 950 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.4%

Product Quality

17.1%

Delivery Shipping

13.6%

Loyalty

12.2%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 18.8% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

66.5%

4★

14.4%

3★

4.6%

2★

3.4%

1★

11.1%

Based on 1,000 analyzed reviews. Sentiment is improving: 97.9% of reviews in the last three months were positive, compared with 38.5% in the three months before that.

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