NordVPN

Software & Web Services • USnordvpn.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+3.8 vs. last month3.06 ★ average rating · 2,450 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#341of 363

Top 94% · Bottom Tier

#1 (best)#363 (worst)

#339Peer

#340Peer

#341This company

#342Peer

#343Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2026 — 556 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 56% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,439 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.0%

Problem Resolution

14.1%

Loyalty

13.7%

Product Quality

11.9%

Communication

11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.1% across this company's analyzed reviews.
•36 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

40.2%

4★

7.1%

3★

7.6%

2★

8.4%

1★

36.6%

Based on 2,450 analyzed reviews. Sentiment is improving: 49.9% of reviews in the last three months were positive, compared with 34.7% in the three months before that.

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