Based on public reviews and response behavior.
1,100 reviews.
Sports & Fitness average: score 63.4, rating 4.32 stars, reply rate 31.1%, over 1,494 ranked companies · benchmark 18 Oct 2026
Score
48.3
Industry average 63.4
15.1 below average
Rating
2.75
Industry average 4.32
1.57 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 53% negative
Covering August 2026 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 41% negative and 3% neutral.
Share of theme mentions
Themes extracted from 1,100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,494 ranked companies in Sports & Fitness (benchmark 18 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.354 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.330). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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