Nordstrom Rack

Sports & Fitnessnordstromrack.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−21.2 vs. last month2.75 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#137of 174

Top 79% · Bottom Tier

#1 (best)#174 (worst)

#135Peer

#136Peer

#137This company

#138Peer

#139Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%

positive

Positive46%
Neutral2%
Negative53%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 41% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,090 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.6%

Loyalty

17.1%

Customer Support

13.5%

Product Quality

12.5%

Pricing

12.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 52.5% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.5%

4★

2.7%

3★

2.3%

2★

4.5%

1★

51.0%

Based on 1,100 analyzed reviews. Sentiment is improving: 87.1% of reviews in the last three months were positive, compared with 80.9% in the three months before that.

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