Customereye

Nom Nom

Pet Products & Supplies • United Statesnomnomnow.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
4.41 ★ average rating · 1,836 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#98of 263
Top 37% · Upper Half
#1 (best)#263 (worst)
#96Peer
#97Peer
#98This company
#99Peer
#100Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,818 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.2%
Delivery Shipping
16.3%
Customer Support
16.1%
Loyalty
12.9%
Pricing
12.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
71.7%
4
12.9%
3
6.2%
2
2.8%
1
6.4%

Based on 1,836 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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