Based on public reviews and response behavior.
3,430 days of reviews, with a sparse monthly review flow. Busiest month: 11% of reviews. Languages: en 95%, unknown 5%, it 0%.
Pet Products & Supplies average: score 65.0, rating 4.39 stars, reply rate 37.0%, over 831 ranked companies · benchmark 3 Nov 2026
Score
62.5
Industry average 65.0
2.5 below average
Rating
3.28
Industry average 4.39
1.11 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 39% negative
Covering December 2023, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 831 ranked companies in Pet Products & Supplies (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 18% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 163 mentions with a sentiment score of 76.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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