Customereye

Nickolls & Perks

Food & Beverage • United Kingdomnickollsandperks.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
+15.0 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#187of 551
Top 34% · Upper Half
#1 (best)#551 (worst)
#185Peer
#186Peer
#187This company
#188Peer
#189Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Product Quality
17.7%
Customer Support
15.4%
Response Speed
15.2%
Loyalty
9.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • •Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
4.8%
3★
1.5%
2★
0.5%
1★
2.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 94.5% in the three months before that.

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