Customereye

NicheIndustries

Auto Parts & Accessories • United Statesnicheindustries.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
−4.9 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#38of 148
Top 26% · Upper Half
#1 (best)#148 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 33% negative

64%
positive
  • Positive64%
  • Neutral3%
  • Negative33%

Sentiment Balance

Covering October 2024 — 94 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Product Quality
19.1%
Response Speed
18.5%
Customer Support
10.8%
Pricing
8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
76.7%
4★
8.2%
3★
2.3%
2★
3.5%
1★
9.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.4% of reviews in the last three months were positive, compared with 88.1% in the three months before that.

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