Nextdoor

Software & Web Services • United Kingdomnextdoor.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−11.6 vs. last month2.27 ★ average rating · 949 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#307of 363

Top 85% · Bottom Tier

#1 (best)#363 (worst)

#305Peer

#306Peer

#307This company

#308Peer

#309Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 65% negative

33%

positive

Positive33%
Neutral2%
Negative65%

Sentiment Balance

Covering August 2026 — 108 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 28% of reviews in this period, with 69% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 949 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Communication

18.9%

Loyalty

17.4%

Product Quality

11.5%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 65.3% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

21.1%

4★

5.2%

3★

8.6%

2★

9.7%

1★

55.4%

Based on 949 analyzed reviews. Sentiment is slipping: 26.6% of reviews in the last three months were positive, compared with 54.5% in the three months before that.

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