Based on public reviews and response behavior.
600 reviews over 841 days (about 22 per month). Busiest month: 7% of reviews.
Apparel & Fashion average: score 63.4, rating 4.26 stars, reply rate 38.2%, over 2,170 ranked companies · benchmark 11 Oct 2026
Score
54.2
Industry average 63.4
9.2 below average
Rating
4.61
Industry average 4.26
0.35 above average
Reply rate
—
Industry average 38.2%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering November 2024 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 5% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,170 ranked companies in Apparel & Fashion (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 78% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 367 mentions with a sentiment score of 85.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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