Customereye

New Health

Healthcare & Medicalnew.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

189 reviews over 118 days (about 49 per month). Busiest month: 39% of reviews. Languages: en 100%.

Overall Score

47/100
Short observation window (118 days)
+4.3 vs. last month3.98 ★ average rating · 189 reviews
47/100 from 189 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

47.1

Industry average 66.2

19.1 below average

Rating

3.98

Industry average 4.37

0.39 below average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2048of 2252 ranked in Healthcare & Medical
Top 91% · Bottom Tierup 670 from last month
#1 (best)#2252 (worst)
#2046Peer
#2047Peer
#2048This company
#2049Peer
#2050Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering October 2026 — 69 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Customer Support
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Communication
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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