Based on public reviews and response behavior.
141 reviews over 44 days (about 98 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 98%, de 1%, nl 1%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
47.2
Industry average 66.5
19.3 below average
Rating
4.23
Industry average 4.37
0.14 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 27% negative
Covering September 2026 — 73 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 3% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 141 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.225 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.2 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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