Based on public reviews and response behavior.
200 reviews over 263 days (about 23 per month). Busiest month: 16% of reviews. Languages: en 100%, zh 1%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
68.0
Industry average 66.9
1.1 above average
Rating
4.54
Industry average 4.46
0.08 above average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 19% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 5% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 112 mentions with a sentiment score of 84.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
