Naturewall

Home & Living • United Kingdomnaturewall.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−1.9 vs. last month3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#583of 675

Top 86% · Bottom Tier

#1 (best)#675 (worst)

#581Peer

#582Peer

#583This company

#584Peer

#585Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering November 2024 — 30 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Product Quality

20.2%

Customer Support

13.0%

Response Speed

11.9%

Loyalty

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 30.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.3%

4★

8.7%

3★

5.2%

2★

7.5%

1★

23.3%

Based on 600 analyzed reviews. Sentiment is slipping: 61.8% of reviews in the last three months were positive, compared with 67.1% in the three months before that.

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