Customereye

Natural Area Rugs

Home & Living • United Statesnaturalarearugs.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
+2.9 vs. last month4.76 ★ average rating · 573 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#25of 675
Top 4% · Top Tier
#1 (best)#675 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 9% negative

89%
positive
  • Positive89%
  • Neutral2%
  • Negative9%

Sentiment Balance

Covering October 2021 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.2%
Delivery Shipping
21.7%
Loyalty
12.5%
Response Speed
12.2%
Customer Support
11.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • Built from a negative-review share of 15.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.4%
4
7.2%
3
1.9%
2
1.2%
1
2.3%

Based on 573 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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