Customereye

Myvegan

Healthcare & Medical • United Kingdommyvegan.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−43.8 vs. last month4.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#380of 615
Top 62% · Mid Pack
#1 (best)#615 (worst)
#378Peer
#379Peer
#380This company
#381Peer
#382Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.9%
Product Quality
16.6%
Response Speed
13.0%
Onboarding
11.6%
Loyalty
10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
75.8%
4
7.7%
3
4.0%
2
2.8%
1
9.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.2% of reviews in the last three months were positive, compared with 84.1% in the three months before that.

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