Customereye

Myswitchshop

Home & Living • United Kingdommyswitchshop.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−20.8 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#376of 675
Top 56% · Mid Pack
#1 (best)#675 (worst)
#374Peer
#375Peer
#376This company
#377Peer
#378Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering March 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 17% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Customer Support
17.3%
Product Quality
17.2%
Response Speed
15.6%
Loyalty
8.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
93.8%
4★
3.2%
3★
0.7%
2★
0.0%
1★
2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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