My Passport Photos

Tech & Electronics • United Statesmypassportphotos.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−28.9 vs. last month3.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#37of 127

Top 29% · Upper Half

#1 (best)#127 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering November 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.3%

Response Speed

16.8%

Product Quality

12.5%

Onboarding

12.2%

Delivery Shipping

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.7%

4★

6.7%

3★

3.3%

2★

3.0%

1★

22.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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