Based on public reviews and response behavior.
1,000 reviews over 2,776 days (about 11 per month). Busiest month: 17% of reviews. Languages: en 92%, unknown 6%, fr 0%.
Beauty & Wellness average: score 63.7, rating 4.23 stars, reply rate 38.5%, over 2,568 ranked companies · benchmark 14 Oct 2026
Score
55.4
Industry average 63.7
8.3 below average
Rating
3.62
Industry average 4.23
0.61 below average
Reply rate
—
Industry average 38.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,568 ranked companies in Beauty & Wellness (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.240 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 5% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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