Based on public reviews and response behavior.
100 reviews over 488 days (about 6.2 per month). Busiest month: 22% of reviews. Languages: en 96%, de 2%, es 1%.
Software & Web Services average: score 60.2, rating 4.08 stars, reply rate 34.7%, over 2,849 ranked companies · benchmark 14 Oct 2026
Score
68.6
Industry average 60.2
8.4 above average
Rating
3.91
Industry average 4.08
0.17 below average
Reply rate
—
Industry average 34.7%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 26% negative
Covering May 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,849 ranked companies in Software & Web Services (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 96% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 46 mentions with a sentiment score of 82.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
