InfoTracer

Software & Web Services • United Statesinfotracer.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

43/100

−10.7 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#301of 363

Top 83% · Bottom Tier

#1 (best)#363 (worst)

#299Peer

#300Peer

#301This company

#302Peer

#303Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral3%
Negative37%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.6%

Response Speed

11.7%

Product Quality

11.2%

Pricing

10.1%

Problem Resolution

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.8%

4★

4.8%

3★

3.3%

2★

2.3%

1★

19.7%

Based on 600 analyzed reviews. Sentiment is slipping: 59.1% of reviews in the last three months were positive, compared with 68.9% in the three months before that.

Unlock full insights