Livia

Healthcare & Medical • United Statesmylivia.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

+46.2 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#394of 615

Top 64% · Mid Pack

#1 (best)#615 (worst)

#392Peer

#393Peer

#394This company

#395Peer

#396Peer

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering September 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Loyalty

19.4%

Product Quality

12.6%

Pricing

11.8%

Delivery Shipping

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 52.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.3%

4★

12.8%

3★

2.3%

2★

1.3%

1★

16.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

Unlock full insights