Customereye

MYKA

General Retail & Marketplaces • United Statesmyka.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
+4.3 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#20of 359
Top 6% · Top Tier
#1 (best)#359 (worst)
#18Peer
#19Peer
#20This company
#21Peer
#22Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 102 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 7% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.4%
Product Quality
20.2%
Customer Support
11.9%
Response Speed
11.2%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • •Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.7%
4★
5.2%
3★
0.8%
2★
2.3%
1★
7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.8% of reviews in the last three months were positive, compared with 90.1% in the three months before that.

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