Based on public reviews and response behavior.
600 reviews over 104 days (about 176 per month). Busiest month: 29% of reviews.
General Retail & Marketplaces average: score 61.9, rating 4.19 stars, reply rate 35.3%, over 2,553 ranked companies · benchmark 10 Oct 2026
Score
70.1
Industry average 61.9
8.2 above average
Rating
4.58
Industry average 4.19
0.39 above average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 13% negative
Covering October 2024 — 102 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 7% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,553 ranked companies in General Retail & Marketplaces (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.452 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 70% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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