Based on public reviews and response behavior.
200 reviews over 37 days (about 165 per month). Busiest month: 56% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 62.9, rating 4.23 stars, reply rate 46.7%, over 2,675 ranked companies · benchmark 14 Oct 2026
Score
57.1
Industry average 62.9
5.8 below average
Rating
4.71
Industry average 4.23
0.48 above average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 11% negative
Covering September 2026 — 111 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,675 ranked companies in Finance & Insurance (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 6% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 149 mentions with a sentiment score of 87.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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