Customereye

MSB Solicitors

Legal & Compliancemsbsolicitors.co.uk

Review data last updated .

Based on public reviews and response behavior.

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188 reviews over 295 days (about 19 per month). Busiest month: 19% of reviews. Languages: en 99%, unknown 1%.

Overall Score

78/100
−9.2 vs. last month4.46 ★ average rating · 188 reviews
78/100 from 188 reviews over 9 months, moderate confidence.

Legal & Compliance average: score 67.6, rating 4.43 stars, reply rate 46.8%, over 1,476 ranked companies · benchmark 14 Oct 2026

Score

78.2

Industry average 67.6

10.6 above average

Rating

4.46

Industry average 4.43

0.03 above average

Reply rate

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Industry average 46.8%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#322of 1476 ranked in Legal & Compliance
Top 22% · Top Tierup 162 from last month
#1 (best)#1476 (worst)
#320Peer
#321Peer
#322This company
#323Peer
#324Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 9% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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