Based on public reviews and response behavior.
600 reviews over 227 days (about 80 per month). Busiest month: 16% of reviews.
Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.2%, over 2,119 ranked companies · benchmark 13 Oct 2026
Score
49.5
Industry average 66.3
16.8 below average
Rating
4.57
Industry average 4.55
0.02 above average
Reply rate
—
Industry average 45.2%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering November 2024 — 71 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 16% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,119 ranked companies in Construction & Industrial (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.275 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.808). Review the worst months in the trend data to identify specific operational or product issues.
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