Customereye

Motowheels

Auto Parts & Accessories • United Statesmotowheels.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+11.7 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#112of 148
Top 76% · Bottom Tier
#1 (best)#148 (worst)
#110Peer
#111Peer
#112This company
#113Peer
#114Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 29% negative

67%
positive
  • Positive67%
  • Neutral4%
  • Negative29%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
16.4%
Response Speed
14.7%
Customer Support
13.6%
Loyalty
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.8%
4
5.2%
3
2.8%
2
4.5%
1
10.7%

Based on 600 analyzed reviews. Sentiment is slipping: 70.7% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

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