MoonPay

Finance & Insurance • USmoonpay.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−58.4 vs. last month3.94 ★ average rating · 1,152 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#160of 373

Top 43% · Upper Half

#1 (best)#373 (worst)

#158Peer

#159Peer

#160This company

#161Peer

#162Peer

Overall Customer Sentiment

Above Average

53% of reviews positive, 44% negative

53%

positive

Positive53%
Neutral2%
Negative44%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,135 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.2%

Response Speed

19.7%

Pricing

14.6%

Customer Support

12.6%

Loyalty

9.3%

Most feedback concerns Onboarding.

The most common complaint theme is Response Speed, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 44.4% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.9%

4★

8.0%

3★

3.9%

2★

2.7%

1★

20.5%

Based on 1,152 analyzed reviews. Sentiment is improving: 84.6% of reviews in the last three months were positive, compared with 23.5% in the three months before that.

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