Customereye

MoonPay

Finance & Insurance • USmoonpay.com

Review data last updated .

Based on public reviews and response behavior.

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1,510 reviews over 1,232 days (about 37 per month). Busiest month: 41% of reviews. Languages: en 79%, unknown 16%, de 2%.

Overall Score

53/100
+25.0 vs. last month3.47 ★ average rating · 1,510 reviews
53/100 from 1,510 reviews over 39 months, high confidence.

Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026

Score

53.4

Industry average 63.3

9.9 below average

Rating

3.47

Industry average 4.27

0.80 below average

Reply rate

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Industry average 49.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1625of 2137 ranked in Finance & Insurance
Top 76% · Bottom Tierup 264 from last month
#1 (best)#2137 (worst)
#1623Peer
#1624Peer
#1625This company
#1626Peer
#1627Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative51%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Pricing
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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