Customereye

Alpha Warranty Services

Finance & Insurance • United Statesalphawarranty.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#165of 373
Top 44% · Upper Half
#1 (best)#373 (worst)
#163Peer
#164Peer
#165This company
#166Peer
#167Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.9%
Response Speed
14.3%
Loyalty
13.4%
Problem Resolution
9.9%
Product Quality
9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 43.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
73.5%
4
4.7%
3
1.7%
2
1.2%
1
19.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.1% of reviews in the last three months were positive, compared with 86.9% in the three months before that.

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