Customereye

Monster Bolts, Inc.

Construction & Industrial • United Statesmonsterbolts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+8.8 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#327of 404
Top 81% · Bottom Tier
#1 (best)#404 (worst)
#325Peer
#326Peer
#327This company
#328Peer
#329Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Response Speed
20.3%
Product Quality
18.9%
Pricing
9.7%
Customer Support
8.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.2%
4
3.8%
3
1.0%
2
0.0%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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